Answers to Frequently Asked Questions

Purchase, Return & Exchange Questions

Poster Questions and Answers

Photography Questions and Answers

Clothing Questions and Answers

Affiliates Frequently Asked Questions

Gift Certificate Questions

Other Questions

Purchase, Return & Exchange Questions

Payment and Billing

We accept MasterCard, Visa, American Express and Discover credit cards, PayPal, debit cards, checks and certified money orders.

If we are unable to process your credit card, please check to ensure you entered the correct card number, expiration date and card security code, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

Sales Tax

We collect sales tax in California, Georgia, Illinois, Iowa, Massachusetts, Minnesota, Nevada, and New York. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped. If you have questions about the tax rate on your invoice, please contact us.

Shipping and Handling

All orders are shipped from our facilities in Reno, Nevada via United Parcel Service (UPS) or United States Postal Service (USPS). If Standard Shipping is selected, your order may ship via UPS or USPS based on size and weight. Online tracking will be available once your order has shipped.

International Shipping

All orders paid with credit cards, debit cards, checks and certified money orders can be shipped to destinations in the following countries:

  • Argentina
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Belgium
  • Belize
  • Bermuda
  • Brazil
  • British Virgin Islands
  • Brunei Darussalam
  • Canada
  • Cayman Islands
  • Chile
  • Cook Islands
  • Czech Republic
  • Denmark
  • England
  • Finland
  • France
  • Germany
  • Greece
  • Guam
  • Iceland
  • Ireland
  • Italy
  • Jamaica
  • Japan
  • Kuwait
  • Liechtenstein
  • Luxembourg
  • Mexico
  • Monaco
  • Netherlands
  • New Zealand
  • Northern Ireland
  • Norway
  • Peru
  • Poland
  • Portugal
  • Puerto Rico
  • Saudi Arabia
  • Scotland
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • United Arab Emirates
  • United States
  • Venezuela

 

All other international destinations must be paid using a certified check or money order denominated in U.S. dollars, drawn on a U.S. bank and preprinted with a nine-digit bank routing number. If we do not receive your check or money order within 30 days, your order may be canceled.

Orders to all other destinations worldwide will be shipped by UPS Worldwide Expedited or USPS according to the service selected in the checkout process.

See How long will it take for my order to arrive? below for information on each of these UPS services.

How will you package my order?

We take great care to ensure that your order is carefully packaged so that it arrives in the same condition in which it left our facilities.

Posters: Packaged in protective wrapping and shipped rolled or flat dependent on size and final destination. Posters shipped in flats are wrapped in protective wrapping and surrounded by 2 inserts and placed inside standard cardboard envelope. Posters shipped rolled are rolled within protective wrapping and placed inside tube. Do not tear protective wrapping, as this could result in damaged contents. Wolfgang's Vault is not responsible for and will not replace an item damaged during unpacking. Please use caution when opening your package.

Photography: Packaged in protective wrapping and surrounded by 2 inserts and placed inside standard cardboard envelope or box.

How long will it take for my order to arrive?

Holiday Shipping Deadlines

Orders shipped via Standard Shipping typically take 3 days to be processed and shipped (in-stock items only). Expedited orders placed before 1 p.m. PST (4 p.m. EST) will be processed that same day. Weekends and holidays are excluded from processing and shipping times.

Wednesday, December 17th is the last day for orders shipped via Standard Shipping to be received in time for Christmas (domestic orders only, weather permitting).

Monday, December 15th is the last day for orders shipped via UPS 2nd Day Air to be received in time for Christmas (domestic orders only, weather permitting). Order must be placed by 1pm PT.

Tuesday, December 23rd is the last day for orders shipped via UPS Next Day Air to be received in time for Christmas (domestic orders only, weather permitting). Order must be placed by 1pm PT.

All orders placed on this site are subject to product availability. Please allow twelve business days for orders containing photography to ship (these products are produced to order and require a high degree of printmaking skill and attention to detail). All other items are shipped within three business days of when your order is placed. We do not ship on Saturdays, Sundays or national holidays. All shipping delivery times are in addition to this order processing time.

If your order is going to be delayed due to out-of-stock items, weather conditions or any other factors, you will be notified by email within 48 hours of your order being placed. You will be given an approximate ship date at that time and will have the option of canceling your order, or retaining the order with its new ship date.

Depending on your location and the shipping service you selected, your order will take from one to ten business days to be delivered once it has shipped.

  • UPS 2nd Day Air Guaranteed on-time delivery by the end of the second business day to every address throughout the United States and Puerto Rico.
  • UPS Next Day Air Saver Guaranteed delivery by 4:30 p.m. the next business day to commercial destinations.
  • UPS Worldwide Expedited Guaranteed door-to-door, customs cleared delivery to destination countries outside of the United States. Two business day delivery to Canada and four business day delivery to most other international destinations.
  • USPS Global Air Mail Estimated delivery is seven to ten business days. Service is not guaranteed and tracking is not available. Note: Items exceeding 41" inches in both length and width cannot be shipped USPS.

Tracking Your Order

If you have placed an order with us, you can check the current status of your order from the My Account page. Once your order has shipped you can view tracking information under the My Account page and selecting Track This Order.

Damage or Loss

Please contact Customer Service to report either if damage or loss occurs. Please note that damage or loss claims will only be filed for domestic orders or international orders shipped via UPS Worldwide Expedited.

  • Damage Claims - Wolfgang's Vault will contact the shipping carrier and start a damage claim. Please keep the damaged item(s) as well as original packing materials. Damaged items will be reimbursed or replaced once the claim has been finalized (approximately 3 weeks).
  • Loss Claims - Wolfgang's Vault will contact the shipping carrier and start a package trace. A replacement order will not be shipped until the trace investigation has been finalized (approximately 3 weeks).

Returns and Exchanges

To accommodate Holiday Shopping items shipped on or after November 14th will be eligible for returns or exchanges through January 15th (domestic orders only).

Wolfgang's Vault has a ten-day return policy on all items (domestic orders only). These ten days begin when an order reaches its shipping destination. In addition, we guarantee your order against damage that may occur during the shipping process. If your package arrives damaged you should refuse delivery and contact us immediately so that we may begin a damage claim with the shipping carrier. You can get in touch with us by visiting the Contact Us page on this website or by calling Toll Free 1 (866) 650-0810 or Direct 1 (415) 543-1266.

To return or exchange an item you must contact us within 10 days of receiving your shipment. When you do we will give you an RA (Return Authorization) number. Please ensure that the RA number we give you is clearly marked on the outside of your shipping box. Also, pack your return securely. We recommend you re-use the original packaging materials and that you insure the shipment for your protection. You are responsible for all return shipping costs. COD shipments will not be accepted. We are not responsible for lost or stolen packages and recommend using a courier that can track your package with a tracking number. Items returned for credit must be in the same condition as they were when shipped by Wolfgang's Vault. Subsequent to inspection, a return credit to an account can take up to 30 days. Fine Art Prints, Limited Editions and curated Poster and Ticket Sets may be subject to a 10% restocking fee if returned.

Should an exchange be possible (based on product availability), after receipt and inspection of the returned item the exchanged item will be shipped.

International Customers, Please Note. International Customers are subject to their respective country's customs fees, including Country and/or Province taxes, duty fees based on the value of goods purchased, and Customs Brokerage Fees. Customs Fees assessed on purchased goods are based upon the laws of the respective country, and Wolfgang's Vault has no control over these charges. It is your responsibility to comply with these laws and to pay these fees if they are billed to you by your country or by UPS.

USPS customers please be advised - Because USPS shipping is uninsured and offers no tracking, we are not responsible for USPS shipments that are lost or damaged. Customers choosing this shipping method do so at their own risk.

We will not accept any returns, and we will not refund any lost, refused or abandoned orders outside of the United States. We will, however, file a claim with UPS and will refund applicable monies to you only when and if we receive payment from UPS.

Poster Questions and Answers

Authenticity

Every item in The Vault is a documented original, unless otherwise noted. We have acquired each item from its original artist, the production company that staged the concert, the photographer that took the photograph or the performer that played the music. In some cases, we have purchased from the secondary market only after carefully verifying authenticity and condition. The vast majority of our collection comes from the archives of Bill Graham Presents, which was carefully managed by BGP from 1966 until our acquisition, and is now managed and preserved by The Vault. Upon request, we offer Certificates of Provenance signed by the archivist.

I have seen posters you have on your website offered for lower prices on other sites and in online auctions. Why should I buy from you?

We own the copyright to posters in the BG (Bill Graham), BGP (Bill Graham Presents), F (Fillmore), BGSE (Bill Graham Special Events), FME (Fillmore East), FDN (Fillmore Denver), as well as many other individual posters not in these series. We know what is authentic and what is bootlegged or copied because we own the original negatives and/or printers' plates from which the original posters were printed. Our website presents and sells ONLY original, authentic posters and other concert art.

Outside of our own copyrighted art, we've assembled a superb collection of other original and historic posters from series and venues across the globe, being cared for in state-of-the-art facilities. The provenance of each acquisition is impeccable; the due diligence of each item's heritage – second to none.

We have observed copied, bootlegged and poor-condition concert art sold in many online stores or auctions. We strongly encourage those who wish to purchase concert art from the 1960's thru today to come to our site because we, and only we, can guarantee the authenticity and condition of items we sell to buyers, a guarantee which comes in most handy when a buyer subsequently wishes to sell their concert memorabilia.

Our archivists and customer service representatives are available to answer any questions before or after purchase and we offer a return policy if, for any reason, you are less than delighted with your purchase (domestic orders only).

Poster, Ticket and Handbill Printings and Variations

Most 2nd and 3rd printings pertain to posters from the BG (Bill Graham poster series of 1966-71) and the FD (Family Dog poster series of the same time period). Once promoters realized that psychedelic art "collectors" were tearing down the posters advertising their concerts, additional printings had to be run in order to market the shows. Later versions of the posters were sometimes printed for hippie poster shops or to satisfy the poster artist with a changing artistic vision. Most poster printings have very slight variations such as paper stock and size, small notation markings on the poster or different ink colors. Within individual printings, some nuances may occur during the course of a print run such as a change of paper stock or ink. These variations are indicated by the notations of A, B or C. Whenever these differences are significant we always present separate images of these printings on our website.

Is there a difference in quality between 1st and subsequent printings?

"Quality" is a subjective term. As noted in the previous paragraph, different poster printings may be on different paper stock, which one might consider a difference in "quality". You can be certain of one thing; all posters in The Vault, regardless of printing, are in near mint condition unless otherwise noted.

What is the difference between a proof and a poster?

A proof is a "test" of the final printing process by the printer to make certain that the four color image is rendering exactly as the artist intended. The final proofs we have available at The Vault are the final step in this process and rare in number. They usually have a color bar along one side of the paper's edge. This should be visible in the image detail for the item.

Will you give me a valuation of my poster collection?

We do not offer valuations for insurance or other purposes.

Condition of Product

All items in Wolfgang's Vault are in new or near mint condition unless otherwise specified. If an item has any condition flaws a customer service representative will be in touch to describe the condition before the order is shipped. Items being sold by third parties will have a condition listed. A small number of items that were part of Bill Graham's personal collection show some damage from the May 7, 1985 firebombing of his San Francisco office. The attack stemmed from Graham’s open and honest criticism of President Reagan’s visit to Bitburg Cemetery published in the San Francisco Chronicle. We have made every effort to show the extent of the damage on each product in the product detail screen image and will contact you by email or phone should remaining inventory not reflect that condition.

If for some reason the item you purchased does not meet your expectations, you may return it (domestic orders only). Please refer to our Returns and Exchanges policy.

Caring for your collection

  • Poster Framing - To best protect your vintage rock poster, it is best to frame your poster with a UV glass or plexiglass protective covering to keep it from fading. It's also a good idea to keep it out of harsh or direct sunlight. Your framer should use only acid free archival products (paper, board or tape) to frame the piece.
  • Poster Storage - Many poster experts recommend that only Mylar (or its equivalent) is "archive safe" for poster storage. Plastics, vinyl, and other storage materials slowly oxidize, releasing harmful acids, which slowly disintegrate paper. Mylar-D is a storage material specifically developed for the long-term storage of historically important documents. It is the same archival material in which the Declaration of Independence and the Magna Carta are stored and is used by leading museums worldwide. While other materials may not begin to noticeably damage your posters for 2, 3, or even 5 years, Mylar D is considered completely inert for up to 400 years. A simple internet search will garner many leads for acquiring Mylar sleeves.

Photography Questions and Answers

All images on this site are copyrighted.

Photographic prints sold through Wolfgang’s Vault are intended for private use only. Your purchase of photographic print(s) does not convey any rights with respect to the copyright of the image. Reproduction, publishing, posting, broadcasting, transmitting, or distribution of any purchased photographic print(s), in any commercial or editorial manner, is strictly prohibited.

What are the different categories of photographs that I see on your site?

There are four categories of photography here at the Vault:

  • Fine Art Prints are the highest quality photographic prints in the Vault, primarily Silver Gelatin and C-Prints, created with painstaking attention to detail and the craft of printing. This category is comprised of the photography of Baron Wolman, Michael Zagaris, Joseph Sia, Gene Anthony, Philip Melnick, and Jim Marshall. Our Fine Art Prints collection also includes an exceptional collection of rock concert photography created by the staff photographers of Bill Graham Presents from the early 1970s to the early 2000s.
  • Vintage Prints are original prints from these same photographers, but typically printed and processed within one year of the original negative. Each of these prints is a slice-of-life view of the rock concert phenomenon. The subtle signs of aging in some of these prints only add to their veracity. The print varieties represent a range from the rarest-of-rare Dye Transfers, to Silver Gelatin, to everyday RC. The slight yellowing of a Silver Gelatin print and almost imperceptible loss of true color in color prints are the gentle patina born of age that help make these in-concert shots, portraits, and backstage candids of early rockers and their milieu so outstanding.
  • Promo Prints were part of the press kits handed out to the media as advance advertising for concert tours and record releases.

What are the different print types I see on your site?

There are many different methods and materials used to produce a photograph. The print type can be found on the product detail page to the right of the detail image of any given photograph.

  • Silver Gelatin Prints , also referred to on the site as “SG” prints, are more commonly known as black and white prints. The term is derived from the gelatin emulsion in the photographic paper, which contains light-sensitive silver salts that react to light exposure. Silver Gelatin photographic papers are available in a wide range of tones and surfaces, from fiber-based to resin coated. Our Silver Gelatin Fine Art prints are produced on fiber-based Ilford paper by Alissa Marquis, an expert printer with over 20 years of experience.
  • C-Prints (Chromogenic Prints) are color prints made from high resolution scans of color slides and negatives. The term “chromogenic” is of Greek origin, meaning “color-forming.” C-prints are called color-coupler prints, which refers to the chemistry of the process in which colored dyes are coupled with light-silver compounds. Our C-Prints are printed at Dickerman Prints, a leading digital printer in San Francisco. An Italian-made Polielettronica Laser Lab 76 printer prints on genuine photographic paper (Fuji Crystal Archive Super Type C Paper), which utilizes a traditional chemical process. The result is a truly beautiful photographic print, featuring color that is rich and continuous in tone. The archival stability is rated over 100 years in ideal conditions. This archival rating is based on research provided by the Wilhelm Research Institute.
  • Cibachrome Prints are also color prints made from color slides or negatives. The term Cibachrome refers to the trademarked photographic paper Cibachrome, as well as the process of making prints with such paper. Cibachromes can generally be distinguished from C-prints on the basis of the ultra-glossy, almost mirror-like reflective quality of the paper and a standard black, rather than white, border. Cibachromes are also distinguished by the especially vivid colors of these prints, which are due to the Azo dyes in the emulsion layers of the cibachrome paper. Cibachrome is a registered trademark of Ilford Photo Corp. Ilford has now renamed the process “Ilfochrome.”
  • RC Prints , short for Resin-Coated prints, are color or black and white photographs printed on a photographic paper that has been coated with polyethylene on both sides. All color photographic papers are printed on RC Paper, and Black and White prints can be printed on either RC or fiber-based paper.
  • Dye Transfer Prints. Once considered the most archival and valuable of color photographic prints, the dye transfer print has a richness of color, depth, and fidelity superior to other color photographic processes. Unfortunately, this particular process was also very expensive and labor intensive, and, as a result, the pioneering producer, Kodak, ceased production of all dye transfer print materials in 1994.
  • Giclee Prints are fine art digital prints created on an ink-jet printer. Our Giclee Prints are printed on German high-gloss, high quality archival paper. The archival stability is rated over 100 years in ideal conditions. This archival rating is based on research provided by the Wilhelm Research Institute.
  • Reproductions. Reproductions are produced using offset printing on glossy, non-photographic paper. The process is used often for pieces that are mass-produced in large quantities and is not a “photograph” in the classic sense of an image printed by an enlarger on silver gelatin emulsion paper.

How long will it take for my print to arrive?

Our Fine Art Prints represent the gold standards of photographic reproduction and require a high degree of printmaking skill using archival quality paper and inks. This careful attention to detail allows us to provide a premium work of fine art. Many of our photographs are made to order, so please allow up to 12 business days to ship after your order is placed.

All Vintage, Premium Vintage, and Promo Prints are already in stock and will ship within three business days of when your order is placed. Please note that Fine Art Prints will be subject to a 10% restocking fee if returned.

Where does The Vault get its Vintage Prints?

Our Vintage Prints date from 1990 or earlier, and many of them were produced within one year of the original negative. Each print in the Vault is a slice-of-life view of the rock concert phenomenon taken by legendary photographers like Gene Anthony, Michael Zagaris, Baron Wolman, and Herb Greene, who did more than document the era, they lived it. The subtle signs of aging in some of these prints only add to their veracity. The slight yellowing of a Silver Gelatin print and almost imperceptible loss of true color in color prints are the gentle patina born of age that help make these in-concert shots, portraits, and backstage candids of early rockers and their milieu so outstanding.

Tell me more about your Promo Prints

Promo prints are mass-produced photographs of the band or artist that are included in press kits provided to the media. Also called “publicity stills,” some of these pictures may be familiar to aficionados who remember them from magazines or advertising appearing around the time of specific record releases. Many, however, are never-before-seen shots that will thrill the true fan. The Promo Prints in the Vault’s collection hail from the ‘60s through the new century and are truly exceptional portraits of contemporary performers and legends.

Do you license images from the Vault for other uses?

We license the use of our Fine Art images to television, film, and other agencies for advertising or other purposes. Please contact our Licensing Department for more information about this opportunity.

If I’d like a photograph of an artist that I don’t see listed, is it possible you might have one that is not yet online?

The photographs available at this time are those that we consider to be the very best of the entire collection. Please let us know via the “Contact Us” page or by phone (toll free 1-866-650-0810) if your favorite artist is not represented. We will consider all requests as we continue to add photographs to the website.

Are there other sizes available for Fine Art prints?

Our standard sizes are listed on our website for all Fine Art Prints. Should you wish to order a larger print size, simply contact us, and we will work with you to customize a print based on your needs.

How should I care for my photograph from the Vault?

To ensure the longevity of your photograph, it is best to frame your print with archival matting material and UV-filtering glass or Lucite. It is also a good idea to keep your print out of harsh or direct sunlight.

Clothing Questions and Answers

What is Vintage Clothing?

At Wolfgang's Vault, Vintage Clothing is defined as a garment created for and made at the time of a particular event or performance.

Our Clothing is made from a vintage design and was produced subsequent to the original event or concert. Our Clothing is made using the finest jersey cotton giving you the softest, smoothest t-shirt around. The majority of our shirts are 100% cotton, with a few exceptions being a cotton-synthetic blend.

Do you have sizing charts for your clothing?

We have sizing charts for Clothing, but not for Vintage Clothing. Scroll down to see these sizing charts. Please be aware, that every fabric lot and dye can produce slightly different sizing results and that the sizing charts provided are general descriptions.

Why Don't You Post Vintage Clothing Measurements?

We do not give size dimensions specifically as each year and manufacturer brings style and sizing variations. Our Vintage Clothing was produced at the time of the event or concert with which it is associated. True to the era, Vintage clothing tends to be smaller in size (1 to 2 sizes smaller) than clothing produced today and may show the effect of 20 or more years of storage. All non-vintage clothing adhere to current USA standards of size.

How should I care for my t-shirt?

We recommend that you machine wash t-shirts in cold water and tumble dry on a low setting.

The following table outlines the measurements of our Non-Vintage Clothing.

WOMEN'S M/OS L XL
Size 4-6 8-10 12-14
Chest 32-34 36-38 40-42
Pit-to-Pit 16 17 18
Neck-to-Hem 20 21 21.5
MEN'S S M L XL XXL
Size 34-36 38-40 42-44 46-48 48-50
Pit-to-Pit 17 19 21 23 24
Neck-to-Hem 23 1/2 25 25 1/2 26 27 1/2
IMPRESARIO TRACK JACKETS S M L XL
Pit-to-Pit 20 22 23 25
Neck-to-Hem 24 1/2 25 25 1/2 26
IMPRESARIO WOMEN'S TUNICS S M L
High Point Shoulder Point 25 3/8 26 26 5/8
Bust 1" Below Armhole 14 1/4 15 1/4 16 1/4
KID'S 2 4 6 8 10 12
Weight (lbs) 31-35 35-41 41-47 47-52 52-62 62-75
Height (in) 32-36 36-40 40-45 45-50 50-55 55-60
Chest (in) 21 22 23 26 27 28

For an accurate Chest measurement:

Measure under your arms around the fuller part of your chest.

Affiliates Frequently Asked Questions

Does it cost anything to become a Wolfgang's Vault Affiliate?

No. Membership is free.

Does my website qualify to participate?

All websites can apply to become an affiliate. We will accept a large variety to our program, but we reserve the right to refuse membership to any site we deem unsuitable.

How do I sign up?

Sign up here. Complete the Wolfgang's Vault Affiliate Registration Form. You will receive an email from LinkShare about your participation as an affiliate in the LinkShare Network. Included in this email will be your username and password. In a few days you will receive an email from Wolfgang's Vault regarding the status of your application.

Who is LinkShare?

Wolfgang's Vault has collaborated with Rakuten LinkShare in order to give us and our affiliates an organized environment to manage successful affiliate accounts. Rakuten LinkShare is a leading provider for innovative technology that helps affiliates sell products and make optimal commission.To find out more information click here.

When do I get paid?

Every month LinkShare will send you a check for all of the commissions you have generated for that pay period.

Can I join if my website is outside of the United States?

Yes! Over six percent of our traffic is from outside the US and we ship to 58 countries.

I have multiple websites. Do I have to sign up separately for each one?

Set up one affiliate account, and then register each of your websites as sub-affiliates. This way you will receive one check for all of your sites.

Gift Certificate Questions

How do I purchase a Vault Gift Certificate?

It couldn't be easier! Fill out the Gift Certificate form found at the link here.

When will my gift certificate reach the intended recipient?

If you send a gift certificate via email, it will be delivered within hours of your purchase. A paper gift certificate will arrive within three to seven days.

What will it look like when they get it?

Below is a sample of the gift certificate that we send via email. The paper gift certificate is virtually identical. Please Note: Recipients who are unable to receive HTML mail will receive text-only versions of the email gift certificate.

gift certificate sample image

Can I track my gift certificate purchases?

Yes. Gift certificate purchases and all other purchases that you have made at Wolfgang's Vault will be listed on your My Account page.

Where can I use a Vault Gift Certificate?

Vault Gift Certificates can be used towards merchandise found at www.wolfgangsvault.com.

How do I redeem a Vault Gift Certificate?

You can use a Vault Gift Certificate for any and all products we have. Here's how you do it:

  • Browse through the Vault as much as you like, placing items that you wish to order in your Cart.
  • Click on the links to Proceed to Check Out when you've finished shopping.
  • Enter your Gift Certificate code in the space provided on the "Payment Method" or "Place Order" page.

If your order amount exceeds the value of your Gift Certificate, enter your credit card number in the space provided. Finally, click on the NEXT button to complete your order.

Payment Page Sample Image

How do I view remaining balances on partially used Gift Certificates?

Your My Account page has a link on it that says View Gift Certificate Balances. Clicking on this link displays original value and remaining unused balance of all of your Gift Certificates.

My Account Sample Image

Gift Certificate Terms and Conditions

  • Gift certificates must be redeemed at Wolfgang's Vault or any of the Wolfgang's Vault family of websites for the purchase of products listed in that site's online catalog.
  • Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
  • Any unused balance will be placed in the recipient's gift certificate account and is not transferable.
  • If your order exceeds the amount of your gift certificate, you must pay the balance with a credit card.
  • Gift certificates and their use on our web sites are subject to our general Conditions of Use and Privacy Policy.
  • We are not responsible for lost or stolen gift certificates. If you have any questions, please visit the Contact Us page on this site.
  • We have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is redeemed through any of the Wolfgang's Vault family of sites.
  • Wolfgang's Vault and its affiliates make no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above discalimers, exclusions, or limitations may not apply to you, and you might have additional rights.
  • Wolfgang's Vault reserves the right to change these terms and conditions from time to time at its discretion.
  • Not redeemable for cash

Other Questions

Authenticity

Every item in The Vault is a documented original, unless otherwise noted. We have acquired each item from its original artist, the production company that staged the concert, the photographer that took the photograph or the performer that played the music. In some cases, we have purchased from the secondary market only after carefully verifying authenticity and condition. The vast majority of our collection comes from the archives of Bill Graham Presents, which was carefully managed by BGP from 1966 until our acquisition, and is now managed and preserved by The Vault. Upon request, we offer Certificates of Provenance signed by the archivist.

Condition of Product

All items in Wolfgang's Vault are in new or near mint condition unless otherwise specified. If an item has any condition flaws a customer service representative will be in touch to describe the condition before the order is shipped. Items being sold by third parties will have a condition listed. A small number of items that were part of Bill Graham's personal collection show some damage from the May 7, 1985 firebombing of his San Francisco office. The attack stemmed from Graham’s open and honest criticism of President Reagan’s visit to Bitburg Cemetery published in the San Francisco Chronicle. We have made every effort to show the extent of the damage on each product in the product detail screen image and will contact you by email or phone should remaining inventory not reflect that condition.

If for some reason the item you purchased does not meet your expectations, you may return it (domestic orders only). Please refer to our Returns and Exchanges policy.

Do you have a print catalog?

Our website is the only source available for shopping with us.

Do you have a store that I can visit?

Same as above -- our website is the only source available for shopping with us.

How can I pay for my purchase?

We accept MasterCard, Visa, American Express and Discover credit cards, debit cards, PayPal, checks and certified money orders.

Do you offer framing services?

No, we do not. There are a small number of rare pieces in our collection that are already framed. When available, these will be shipped in their original frames, and packaged appropriately.

Do you have items available that are not displayed on the website?

Every item currently available in our archives is displayed on the website.

Will you give me a valuation of my rock memorabilia or posters?

We do not offer valuations for insurance or other purposes.

How can I contact Wolfgang's Vault Customer Service?

Here are some ways you can contact Wolfgang's Vault Customer Service: