Frequently Asked Questions
Using The Site
Troubleshooting - Streaming
Troubleshooting - Downloads
What is the Concert Vault?
The Concert Vault plays live concert performances from master recordings owned by Wolfgang's Vault. For more information visit our About page.
Which concerts in the Concert Vault are available for download?
Click on the All Downloads link on the downloads page to see all concerts that are available for download.
Why aren't all of the concerts available for download?
Although we own rights to these recordings, in many cases others have rights as well, including performers and song publishers. We do not make a concert available for download unless all rights have been properly cleared.
Do artists get paid when their concerts are played in the Concert Vault? Do they get paid for downloads?
Absolutely. We pay licensing fees for every single track played by every listener to the three major Performance Rights Organizations (PROs) - ASCAP, BMI and SESAC. These payments ultimately go to the performing artists and song publishers. A large percentage of the sales of downloads go directly to performers and song publishers.
Why do you need to know my email address and other information at registration?
Please add concerts for (fill-in-the-blank performer).
The Concert Vault opened with 300 concerts in late 2006 and we have been adding new concerts every week since then. Thousands are on the site today. Which ones we add are influenced by your feedback. Just send us a note from the Contact Us page.
Can I listen to concerts or Vault Radio on my phone or tablet?
Yes! Read more about our free Concert Vault Apps for iOS and Android and download either for free.
We offer a Monthly and Annual membership to the Concert Vault. A Monthly membership is setup to automatically bill the account for every 30 days of service. For an Annual membership, we will charge the account for every year of service.
How do I buy a Membership as a gift?
Gift purchases are made the same way that you purchase a membership for yourself. Visit our Membership page, and be sure to choose the "Give a Gift Membership" option.
How do I renew my Membership?
Our memberships are setup to renew your membership automatically. You can also extend your Annual membership for a full year beyond your current membership term at any time, or upgrade your Monthly membership to an Annual. These options, as well as the purchase of a gift membership, can help you take advantage of Concert Vault promotions and giveaways that require a membership purchase, even if you are already a member.
How do I cancel my Membership?
You can cancel your membership at anytime from your Account page. Just click the cancel membership link to stop the recurring membership charge.
What bitrate do you stream at?
Our audio streams are all 320k mp3. On our mobile apps, if you are streaming over anything but WiFi you'll receive a 96k stream instead. Our video streams vary based on what you select in the player's quality dropdown; they range from 900k to over 5MB full HD video streams.
Can I listen to the Concert Vault from more than one computer?
You can access the Concert Vault from any computer, but you may only listen from one computer at a time.
Why is there a small gap of silence between each track in a concert?
Each track played in a concert is in fact an individual "stream." When one track completes, the player must load the next track before it begins playing. This results in the short gap of silence you hear between tracks of a concert. The track files themselves are "continuous;" when we make downloads available they will play without interruption once they are stored locally on your PC.
Do I have to install special software to listen to the Concert Vault?
Most listeners need to do nothing. The Concert Vault works on any Windows PC, Linux PC or Mac as long as you have the following:
- - Flash Player Version 9 or later
What quality files are you offering for download?
All concerts for sale are available as high-quality 320k mp3 downloads.
I hear gaps between songs when I play your downloads, whether it's on my computer or my iPod.
You can address this in most cases in your media player. All major media players (iTunes, Windows Media, etc.) have supported gapless mp3 playback for some time. Many portable mp3 players, including several iPod models, also support gapless mp3 playback. For an excellent overview please visit Wikipedia's Gapless playback page. iTunes users may also want to review Apple's Gapless Playback page.
My hard disk crashed, and I lost my files. Can you send them to me again?
If this happens go to our Contact Us page, let us know and we'll re-enable your download.
I'm having trouble downloading concerts - what do I do?
Visit our FAQ Section below on Troubleshooting Downloads. It has answers to most problems people encounter. If you can't find your answer there don't hesitate to Contact Us.
What is a playlist?
Concert Vault allows you to create customized playlists that contain tracks from many different concerts. You can have up to 200 playlists, and each one can have up to 200 tracks on it. They are public by default so that other Concert Vault listeners can listen to them and post comments to them. You can make them private by unchecking the box on the playlist detail page.
How do I create a playlist?
To create a playlist click on the Queue link in the Header of the website. You can arrange the track list by dragging the songs up or down to the desired order. When you're finished, click the Save Queue to Playlist button. You can see your playlists on the Queue and My Vault page.
How do I add or remove tracks on my Playlists?
To add or remove songs on your playlist, clear your queue and then add your playlist to it. From there add or remove songs and then click the Save Queue to Playlist button. You'll be given the option to save it as a new playlist or replace an existing playlist.
How do I play one of my Playlists?
Click on "My Vault" link in the header and then click on the playlist you want to play. From this page add a summary, and set preferences including whether everyone can see your playlist, From here simply click on the "Play" button. You can also see your playlists on Queue player page.
How do I play someone else's Playlist?
You can search for playlists by typing in a song name or performer name. Once you've found the playlist you want, click on it to see it's detail page, and simply click on the "Play" button. From this page you can also post comments to it.
Using The Site
What is the Queue player?
Think of the Queue player as your temporary playlist in that every audio concert or song you listen too is added to it. In addtion, you can add songs to your queue without interrupting your listening experience by the using the Add to Queue feature represented by the "+" icon.
How do I use the Queue player?
The basic controls are located at the bottom screen, which enable you to advance tracks, scrub ahead in the song, and adjust volume. You can also affect your playback status by using the Shuffle and Continuous Play features.
Can I pause the music, change tracks and fast-forward or rewind?
You can do all of these. Simply click on the track you want to listen to if you want to change tracks. You can skip forwards or backwards in this way. To fast-forward or rewind within a song simply drag the progress indicator as you desire.
How do I add a concert to My Favorites list?
To add a concert to your Favorites, just click on the heart icon located above the songs. You'll notice a line through icon once it is added.
I don't like my screen name. Can I change it?
You can do this easily. On the top of the page, click on the "My Account" link, then click on the "Change Account Info" link. You can edit many other aspects of your Account here that will help you personalize your Concert Vault experience.
How do I use your RSS feed?
The Concert Vault RSS Feed is perfect for keeping up with what we have added recently to the Vault. To use it, you need to decide which RSS Feed reader to use. Most popular web browsers (including Internet Explorer, Firefox and Safari) now include built-in RSS readers. To use your browser's built-in reader simply click here, or click on our RSS feed link or in the "New Releases" section on the Concert Vault home page and follow the instructions. There are several other popular feed readers you may wish to explore, including
Is my PC the only device I can use to listen to the Concert Vault?
You can deliver Concert Vault audio from your PC to your stereo in many ways.
One option is to plug your laptop or computer's audio output into a stereo input using a $10 cable available at Radio Shack and many other electronics stores
Apple's AirPort Express, when coupled with the rogue amoeba's Airfoil software, is another excellent way to stream audio from your Mac or PC to your stereo.
Can I listen to the Concert Vault on devices like the AppleTV, Squeezebox, Roku Soundbridge or Sonos systems?
Absolutely. Our iOS has full AirPlay support; with AppleTV it delivers great video to your TV. Concert Vault is also available as a Music Service to Sonos users who are Concert Vault members. Click here for more information.
Troubleshooting - Streaming
I click play on a song or concert, but I don't hear music.
When you click to listen to a song or concert, it is automatically added to your queue. Your music queue can be navigated by the transport controls at the bottom of the page.
Upgrading Flash didn't work. It says it did but it keeps asking me to install it again.
In rare cases the automatic Flash updater won't work properly. Again, make sure you close and relaunch your browser. If that doesn't work, we recommend a complete uninstall and reinstall of Flash. Click here for instructions.
I have logged in, but when I try to listen to a Concert it tells me that I need to login again!
Make sure cookies are enabled on your PC - they must be in order for the Concert Vault to work. Click here for more information on enabling cookies. If your PC is part of an office network, your IT security group may have permanently disabled cookies; if they have you will not be able to listen to Concert Vault streams.
What do I do if I am listening to a concert and the music stops?
Occasionally your Internet connection may be interrupted for a wide range of reasons beyond our control. When this happens, the concert you are listening to may stop playing. If it does, click on another song in the concert; if this does not begin playing, simply go back to the Concert Vault website and re-select the concert to begin playing it again.
In some office networks you may have a high-speed connection to the Internet, but your company's security provisions may be scanning our stream to ensure that it is not a virus. In some cases this will interrupt our stream enough to cause it to stop playing.
My computer says I need Flash, but I know I have already installed it.
In the rare cases this happens the best thing to do is to completely uninstall Flash before re-installing it.
- First, go to Adobe's web site and follow their Flash uninstall instructions at http://www.adobe.com/go/tn_14157.
- Close all browser windows and completely exit your browser.
- Open one browser window and go to Adobe's Flash Player Install Page at http://www.adobe.com/go/getflashplayer/.
- Carefully follow the instructions on this page to install Flash.
- Exit your browser again, and if required complete any install steps required.
- Re-open your browser and try the Concert Vault again.
Troubleshooting - Downloads
I clicked 'Download Now,' but all I got was a launch-download-manager.jnlp.
This file should launch our Download Manager, when double clicked. Please be sure check the box that tells your browser to always do this from now on.
I have downloaded the launch-download-manager.jnlp, but when I double-click on it nothing happens.
Our Download Manager requires that you have a reasonably current version of Java on your PC or Mac.
Click here to download and install the latest version of Java.
Then click the Launch Download Manager link on your Account page, double click the temporary file and your concerts should begin downloading.
I downloaded a concert. Where are my files, and how do I play them?
On a Mac, the default folder location for your downloads is Music > Concert Vault. On a PC, they are stored in My Documents > My Music > Concert Vault.
If you are unsure of where your files are saved, simply open the Download Manager; click on File > Preferences; then click on "Change Location" to display the current location of your downloaded files.
I downloaded a concert, but a received an 'error downloading' message on several tracks.
This can happen if there is network interruption during your download. Simply click the Launch Download Manager link on your Account page and the remaining tracks should be delivered.
I can't find the answer to my question in this page. What are my options?
If you still need help don't hesitate to Contact Us.